About the Team & Role- This role is for a seasoned Linux & Cloud Administrator (L3/L4 Support) responsible for ensuring 24/7 availability of SAP systems within SAP ECS
• environments across hyperscalers (Azure, GCP, AWS, IBM Cloud) and SAP/Customer On-prem Data Centers.
• The administrator will lead troubleshooting, Incident resolution, Request fulfilment and Problem Management to enhance efficiency and reliability.
• Experience in working independently in large scale production environments.
• Willingness to work in shifts/oncall model as per business need.
Role description
- Join our multinational team as a seasoned Linux & Cloud Admin responsible for providing L3/L4 expert support Linux ( SUSE and Redhat ) and Windows OS, Hosted in hyperscaler platforms ( Azure ,GCP,AWS,IBM Cloud ) and SAP/Customer On-prem DC .
Key Responsibilities:
- Ensure 24/7 availability of SAP systems within the SAP ECS environment, responding promptly to alerts and incidents in the Linux OS and infrastructure layers across Hyperscalers and SAP Data Centers.
- Act as the L3/L4 escalation contact for critical production issues, strictly adhering to change management protocols during service request execution.
- Optimize standard operating procedures by leveraging automation techniques and implementing automation solutions to enhance platform operations, efficiency, and reliability.
- Lead continuous improvement initiatives to enhance cloud services for SAP Applications, emphasizing scalability, security, and performance.
- Collaborate with a diverse, multinational team to deliver world-class cloud services tailored to SAP Applications for global enterprise customers.
- Contribute to designing and implementing strategies to optimize the customer experience and ensure compliance with service level agreements (SLAs).
WHAT YOU'LL BRING
- 8 -12 years of experience in administering Linux operating systems (Redhat / SuSe) at an advanced level, with a strong grasp of troubleshooting and resolving complex issues.
- Cloud Platform Expertise (Azure, GCP, AWS,IBM Cloud)
- Colleagues should have good knowledge in Compute , Storage and Network in the Hyperscaler
- Networking & Security (TCP/IP, NAT, DNS, LDAP, Firewalls)
- Experience with Containers & Kubernetes
- Knowledge on running Linux OS in the physical server.
- Demonstrated expertise in managing network services such as DNS, LDAP, and HTTP proxies
- Hands-on experience in administering hyperscaler environments which includes managing compute and storage
- Hands-on experience in administering hyperscaler network infrastructure, including VPCs, subnets, route tables, security groups, NSGs and NAT gateways.
- Hands-on experience in administering and manging Containers and Kubernetes Cluster
- Hands-on experience in tools like Nagios, Prometheus Service now
- Strong comprehension of IT security practices, particularly in OS hardening techniques.
- Proven track record in scripting languages ( PowerShell, Linux Shell, Perl, Python, Go, .) and adeptness with server automation tools like Ansible
