Role description Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
Work experience in Cloud Operations for running applications systems on a large scale.
Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request
Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
Experience in automation of monitoring or operational workflows.
Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas for advanced troubleshooting.
Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.
Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.
Contributing to initiatives to reduce application related outages.
Collaborate with Product Development and support for roadmap, feature, and bug fixes.
Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration
Knowledge on Hyperscales (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment
Analytical, detail-oriented personality and a technology enthusiast
Ability to troubleshoot complex issues and work on time critical assignments.
Positive, proactive, and customer-focused attitude
Exceptional communication and collaboration skills
